FAQ
VADAR® Systems is an industry leader with over 23+ years of Massachusetts experience, more than 100+ MA clients and over $3+ billion in assets managed with its solutions.
VADAR® Systems is located in Acton, Massachusetts
We focus on both large and small Massachusetts Municipalities with budgets anywhere between $1 million – $300 million. We have clients that range from one, single user to larger clients with 200+ concurrent users.
We provide a full array of Financial Management software and IT Solutions to more than 100+ Massachusetts Cities, Towns, School Systems and Municipal Districts (Water/Sewer/Fire Districts).
We offer Fully Integrated Financial Suites including: Fund Accounting, School Accounting, Tax Collection, Utility Billing (Water/Sewer/Trash) and Payroll & HR. These can be bundled in fully integrated suites or individual applications.
Yes, VADAR Cloud™ is a robust and powerful commercial-grade Cloud computing platform. VADAR Cloud™ offers 24/7/365 secure, remote Internet access to Client data and apps from any device with an Internet connection from anywhere in the world. This includes desktops, laptops, mobile phones and tablets. Our Cloud includes all MS-Licensing, all OS updates, daily data backups, disaster recovery, anti-Virus software and 24/7 remote server monitoring.
Although installation times may vary depending upon size and scope, on average it takes 3 – 6 months for a complete install.
We pride ourselves on how user friendly and how flexible our software is. Ask our customers!
Each new client receives blocks of on-site training during the installation. On average, each suite provides for 3-5 days of on-site training spread out over time. Follow up, free webinar training can also be scheduled by an individual client at any time. Free, seasonal group webinars are also offered to all clients. All webinars are recorded for future reference and playback.
Yes, we have quick reference user guides that will walk you through specific processes within the applications.
In order to maintain IGR compliancy all our suites undergo major revisions at least 1 – 2 times per year, with little to no client downtime.
New versions of our software are always provided at no additional cost.
Yes, we are compatable with all major bill printing, assessing, e-billing, online payment, Deputy Collectors and Payroll providers in the market place.
Here at VADAR® Systems we are known for our First-Class Customer Support. We have a full-time dedicated support team which includes former MA Municipal Officials. Each suite has its own dedicated team and each client has their own dedicated support team member. The same team member that performs your installation and trains you also supports you and your employees. Support team members can be reached directly by phone or email at any time.
Our support team is in house and located at our Acton, MA office. When you call us you speak to a local, live support team member. There is no national call center and there are no service tickets and virtually no wait time. Our typical response time ranges from immediate to call backs within one hour. Most routine support items are resolved immediately over the phone.
Our support center is located here at our main office in Acton Massachusetts.
Typically our hours of support are Monday – Friday 8 AM – 5 PM EST. However afterhours support is available on a case by case basis.
Yes. We offer annual User Groups and regularly scheduled Client Webinars thought the year – all at no extra charge.